Extend Tool Life with Proactive Service
Flexible Coverage Options for Domestic and International Operations
From preventive maintenance to global field service coverage, NADAtech’s field service support programs are designed to keep your wafer handling equipment operating at peak performance. Whether you're running a single tool or managing an entire fab, our flexible service plans help reduce downtime, extend equipment life, and protect your investment—wherever your operations take you.
Schedule Onsite Service or Request Support
Get expert help fast. Request field service, troubleshooting, or upgrade consultations.
Onsite Service
Keep your operations running at peak performance with our Onsite Service packages. Our certified Field Service Engineers (FSEs) provide hands-on support directly at your facility — ensuring your systems operate smoothly, efficiently, and with minimal downtime. Whether you need installation, maintenance, troubleshooting, training, upgrades, or process optimization, our team delivers tailored service based on your specific Scope of Work (SOW).
We offer three levels of Onsite Service, each designed to fit your operational needs — from essential support to comprehensive, full-service coverage. No matter the complexity of your systems, our experts are ready to help you maintain productivity and extend the life of your equipment.
Preventive Maintenance and Assessment
A comprehensive multi-point inspection covering mechanical, electrical, and software components. Details Includes a full robot maintenance check, calibration verification, and a system health report with recommendations for performance optimization.
Baseline / Full System Inspection
Includes the following:
- Re-Teaching of all tool stations.
- Full leveling of Stages + surface flatness verification of end effectors
- Creation and validation of OCR scribes
- Repeatability testing (cycle testing)
- PC/Software cleanup and Optimization
- Certified Performance report
- Eazy-Teach Interface Screen + Eazy-Teach Screen Training (Up to 4 hours With Up to 4 people)
- Discounts on replacement parts (limited time)
Remote Service
Scheduled phone/email support, Monday–Friday, 8:00 AM to 5:00 PM CT. Up to 10 support hours per month. A dedicated support contact for case handling. Escalation pathway for urgent issues.
Upgrade Discounts
Receive a discount on all eligible hardware and software upgrades during the term of any contract.
